We are a small company but try to make all of our products to the highest standards, but from time to time things do go wrong so we are happy to offer the following warranty terms.
We will cover both new and re-covered grips for 6 months from the shipping date for any obvious defects on our side. New grips are covered by warranty on all parts, 3D prints, fixings and material. Re-covered grips are covered by warranty for material defects only.
As you will be aware the material does naturally wear out over time from use (Alcantara® more than faux leather) so general wear and tear is not covered.
For the re-covered grip service, all grips we receive go through pre-inspection. Any defects on found on the grips (broken or snapped off parts, worn inner threads etc) will be emailed to you prior to starting any work.
We reserve the right to offer warranty after the above time scales specified. It is always worth contacting us if you have a problem, we will always try and help.
***VERY IMPORTANT, PLEASE READ CAREFULLY***
We do not charge VAT on any of our products. Below is further information:
(1) UK Customers do not pay VAT.
(2) US Customers typically do not pay import VAT and admin fee (as most of our products fall below the value threshold).
(3) EU & THE REST OF THE WORLD Customers pay VAT and admin fee in their own country.
Please check your country specific import fees and make sure you understand this BEFORE placing an order.